We guarantee free replacement of your diamonds, including all side diamonds, for the lifetime of your jewelry if, in the course of normal wear, itâ€™s lost from its original mounting.
Purchase of our Lifetime Professional Care Plan at the time of your jewelry purchase will also cover any parts, labor and refinishing associated with resetting your diamond.
If the Lifetime Professional Care Plan was not purchased at the time of purchase or the Professional Care plan has lapsed because the customer has not been in for their six-month inspection, the customer is responsible for any parts, labor and refinishing charges associated with resetting their diamond.
We strongly recommend that you purchase insurance for engagement rings containing a center diamond larger than 2.0 ct and diamond stud earrings and diamond solitaire pendants greater than 2.0 cttw. Unfortunately, we cannot be liable for stone replacement beyond these size constraints for these categories.
To retain your Guarantee, we ask that you bring your piece to us every 6 months for cleaning and evaluation by one of our expert jewelers. But, if you forget... upon checkup, once we determine the piece to be in good wearing condition, we will reinstate your guarantee.
We offer a lifetime upgrade program for all our diamond bridal rings and diamond solitaire pendants and diamond stud earrings.
We will apply the purchase price of your original diamond purchase dollar for dollar towards a new loose diamond or new complete diamond engagement ring, diamond solitaire pendant or diamond stud earrings that is at least twice the price of your original.
Please speak to any of our sales associates for more details.